Privacy Policy – 9.bet Bangladesh

1Introduction

This Privacy Policy describes how 9.bet ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players who register and use the 9.bet platform at 9bet-9bet.net. It applies to all services offered by 9.bet, including the website, mobile application, sportsbook, casino games, and customer support channels.

By registering an account on 9.bet or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the 9.bet platform.

This Privacy Policy should be read alongside our Terms and Conditions. If you have any questions about how 9.bet handles your data, contact us at [email protected] at any time.

2Data We Collect

9.bet collects personal data from players in several ways — directly when you register or interact with the platform, automatically when you use the platform, and from third-party service providers where necessary. Here is a breakdown of the types of data we collect:

We only collect data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or regulation.

3How We Use Your Data

9.bet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how we use your information:

• Account management: To create and maintain your 9.bet player account, verify your identity, and manage your login credentials
• Transaction processing: To process deposits, withdrawals, and bonus payments through bKash, Nagad, Rocket, and bank transfer
• Identity verification: To comply with Know Your Customer (KYC) requirements and verify that you meet the minimum age requirement of 18 years
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our support channels
• Platform improvement: To analyse how players use 9.bet and identify areas where we can improve the experience
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access
• Responsible gaming: To monitor betting patterns and identify players who may need support through our responsible gaming tools
• Marketing communications: To send you relevant promotions and offers from 9.bet — only where you have consented to receive them
• Legal compliance: To meet our obligations under applicable laws and regulations

9.bet does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. If you have concerns about how your data is being used, contact our support team at any time.

4Legal Basis for Processing

9.bet processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering your account — including operating your account and processing transactions
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering regulations, KYC requirements, and other applicable laws
• Legitimate interests: We process some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights
• Consent: Where we rely on your consent — for example, to send marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

5Data Sharing

9.bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: We share financial data with bKash, Nagad, Rocket, and banking partners solely to process your deposits and withdrawals
• Identity verification providers: We use licensed KYC service providers to verify player identities as required by our compliance obligations
• Game providers: Game providers such as Pragmatic Play, Evolution, and JILI receive limited technical data necessary to deliver their games on the 9.bet platform
• IT and security providers: We work with technology partners who help us operate and secure the platform — these partners are contractually bound to handle your data securely and only for the purposes we specify
• Legal and regulatory authorities: We may disclose your data to law enforcement or regulatory bodies where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of players

6Payment Data

When you make a deposit or request a withdrawal on 9.bet, we collect the payment details necessary to process that transaction. For bKash and Nagad transactions, this includes your registered mobile number. For bank transfers, this includes your account number and bank name.

9.bet does not store full payment credentials on our own servers. Payment data is transmitted directly to our licensed payment processing partners using encrypted connections. We retain only the minimum transaction reference data necessary for account management, dispute resolution, and regulatory compliance.

All payment data is treated with the highest level of security. If you suspect any unauthorised transaction on your 9.bet account, contact our support team immediately at [email protected].

7Cookies and Tracking

9.bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on 9.bet:

• Essential cookies: Required for the platform to function — these include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every time you visit
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content within the 9.bet platform. These are only active if you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 9.bet platform. For more information on managing cookies, refer to your browser's help documentation.

8Data Retention

9.bet retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations
• Transaction records are retained for a minimum of 5 years for financial compliance purposes
• Customer support communications are retained for 2 years after the last interaction
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements
• Technical and usage data is typically retained for 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes

When data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, 9.bet will securely delete or anonymise it.

9Security

9.bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Secure, access-controlled data storage with role-based access permissions
• Regular security audits and penetration testing of our platform infrastructure
• Two-factor authentication options for player accounts
• 24/7 monitoring for suspicious activity and potential security incidents
• Staff training on data protection and security best practices

While 9.bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 9.bet account and never share your login credentials with anyone.

10Your Rights

As a 9.bet player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

• Right of access: You can request a copy of the personal data 9.bet holds about you at any time
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it
• Right to erasure: You can request that we delete your personal data where there is no longer a legitimate reason for us to hold it — subject to our legal retention obligations
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
• Right to data portability: You can request a copy of your data in a structured, machine-readable format
• Right to object: You can object to our processing of your data where we rely on legitimate interests as the legal basis
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing

Please note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain. We will always explain clearly if a request cannot be fulfilled and why.

11Minors

The 9.bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 9.bet, please contact us immediately at [email protected] and we will take prompt action to close the account and delete any associated data.

9.bet uses age verification checks during the registration process and reserves the right to request additional proof of age at any time. Accounts found to belong to minors will be closed immediately and any funds held will be returned to the payment source after verification.

12Changes to This Policy

9.bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the 9.bet platform after changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9.bet handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.